COVID-19 (Coronavirus) & Food Deliveries

by Bold Commerce Collaborator

At Cheesus Christ, we have been very closely following the evolution of the COVID-19 situation.   We are taking this very seriously and have a strong preparedness plan we are implementing to mitigate risk for our people and customers.

Even with these initial steps outlined below, we understand that the potential for additional exposure will continue to grow.  As the situation continues to evolve, we are committed to finding safe ways to provide our customers continued access to healthy, scratch-made gourmet foods.

We are continuing operations and are ramping up production as more people choose to go no-contact.  Our business practices and offerings will continue to evolve as we monitor the situation with COVID-19.  Our primary goal is to proactively support the safety of our people and customers, and be a positive force in the Louisville metro area.

Currently Cheesus Christ provides soft sided coolers for all refrigerated meal deliveries.  To date, there has been no definitive guidance on the life of COVID-19 on soft surfaces.

Coronaviruses are generally thought to be spread from person-to-person through respiratory droplets. Currently there is no evidence to support transmission of COVID-19 associated with food. Before preparing or eating food it is important to always wash your hands with soap and water for 20 seconds for general food safety. Throughout the day wash your hands after blowing your nose, coughing or sneezing, or going to the bathroom.

It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Source: https://www.cdc.gov/coronavirus/2019-ncov/faq.html

To do our part to help avoid community spread, we are sharing details around our current operations, and immediately implementing the changes outlined through at least Sunday March 29th, 2020.

Current Operations

  • Soft Sided Cooler Cleaning & Sanitation
    • All soft sided coolers and ice packs are sanitized after customer pickup with Food Service Grade Santizer containing Alkyl Dimethyl Benzyl Ammonium Chloride and Alkyl (C12-14) dimethyl (ethylbenzyl) ammonium Chloride. 
    • Additional sanitizing of all coolers is performed using 
      LYSOL® DISINEFCTANT MAX COVER MIST 
  • Sick Leave
    • All employees are barred from all work activities involving the handling, production, packaging and delivery of meals, breads, pastas and other offerings produced in our commercial kitchens.
    • Hourly and full time employees accrue paid sick leave.
  • Food Safety
    • Best Practices in food safety are currently adhered to, as documented in our "100" rating in our last health department inspection by the Louisville Metro Health Department.  We have become even more vigilant to ensure we go above and beyond health department regulations by expanding sanitation protocols and cleaning activities.

Changes

We are implementing changes in technology, logistics and operations to protect our people and our customers.

Technology

To minimize the impact of logistics changes to our customers, we have dramatically accelerated the planned implementation of Real Time Delivery Tracking for your orders.  This is now live for all deliveries, and your delivery status will be visible online by midnight on Saturday every week.  Additionally, an ETA will be automatically provided when deliveries commence on Sundays.  With the logistics changes below, deliveries will now take a bit longer so we ask everyone to be patient.  Please visit https://www.cheesus-christ.com/pages/track-your-delivery This system also enables our delivery drivers to contact you, submit photos for proof of delivery, and document all driver activities.

Logistics

In short, all meal deliveries are going NO CONTACT.  We can't fill your fridge, show you your meals or chat regardless of how much we actually love the feedback we get from our customers.  We can wave though...from a distance of 6 feet!  While not all of our customers feel that COVID-19 is a threat, it is our duty to ensure that we do everything we can to protect all of our people, customers and their families.

  • Refrigerated Meal Delivery
    • Temperature controlled meal delivery will continue with changes to avoid community spread.
    • Effective immediately, all deliveries will be NO CONTACT.
    • Soft sided coolers will no longer be exchanged.
    • How does this affect you?
      • If you are NOT home for delivery
        • On your delivery day, place your cooler outside your door WITH your frozen reusable ice pack inside.
        • Close the zipper on the cooler, but do NOT close the Velcro Handles.
        • If this is your first delivery, the driver will drop a new, unused cooler with your food for your use on future orders.
        • You will receive an automated notification of the delivery driver ETA and arrival via text and/or email.
        • Our gloved delivery driver will spray your cooler with Food Surface Safe EPA approved Disinfectant and load your cooler.
        • Our delivery driver will take any protective gear used for the delivery with him/her for disposal.
        • Upon completion of your delivery, you will get an automated proof of delivery message and photo via text and/or email.
        • After our driver has left, retrieve your food.  Leave your cooler open to let it dry, and put your ice pack back in the freezer.
        • If you do NOT leave your cooler outside for our driver to load, we will assume you are home for delivery.  If you forget to place a cooler outside on delivery day, we can provide a new one for a non-refundable fee of $30.
      • If you are home for delivery
        • You will receive an automated notification of the delivery driver ETA and arrival via text and/or email.
        • Upon arrival you will receive a text message, and your driver will place a disposable paper bag with your refrigerated food at your preferred delivery location.
        • Upon successful completion of your delivery, you will receive a proof of delivery including a photo via email and/or text.

Operations

Delivery Drivers will no longer have credit card readers available for use, and will not accept cash or check.  If an order has not been pre-paid, your delivery driver can text or email an invoice for payment upon arrival.

Delivery hours may have to be extended by starting earlier and/or running later, and additional delivery days may be added as production continues to increase.  We will continue to adjust as the situation evolves.

Meal Pickup

Meal pick up will continue, but is no longer available at our main kitchen.  We still offer pickup at a new location for pickup in the Clifton/Frankfort Avenue area on Sundays after 5:00 PM.

We appreciate all of our customers' understanding as we all work together to mitigate the impact COVID-19 has on our daily lives, community and health.  We will continue to provide updates on our services, operations and offerings as the situation continues to evolve.